Our Secure Technology Platform
Designed to target areas of inefficiency and eliminate unnecessary, repetitive tasks, our platform is a powerhouse for checking Medicaid status, performing insurance discovery, and managing pending authorizations. The interactive workflow seamlessly integrates with your existing systems, not only identifying financial assistance opportunities for patients but also streamlining the application process on their behalf.
GIVE YOUR TEAM THE TOOLS THEY NEED TO SUCCEED.
Empowered By Technology: Patient Focused Advocacy
HealthWare Systems empowers EligibilityOne's Eligibility Advocates with advanced technology solutions, enabling them to serve your patients with both care and efficiency. Our interactive workflow platform effortlessly integrates with your existing systems, not only identifying financial assistance opportunities for patients but also streamlining the application process on their behalf.
ADVOCATORᴬᴵ
Our Patient First Technology Solution
Advocatorᴬᴵ is our patient screening tool, designed to identify existing coverage or alternative funding sources for patients' medical bills while supporting patient advocacy through financial counseling and assistance.
We also leverage existing patient portals and publish privately labeled mobile apps and communication portals to facilitate patient interaction.
✓ Scrub all accounts against major clearinghouses, state programs, & our own database
✓ Compatible with all major HIS systems
✓ Applications produced electronically
✓ All data captured is encrypted
✓ HL7 capabilities
✓ Utilizes 270 / 271 with instant results
FINANCIAL ASSISTANCE WORKFLOW AUTOMATION
Provide a single application to manage all aspects of follow-up, application submittal, and collaboration with patients, families, and stakeholders in the organization.
Support financial screening bedside, remotely, and in the field to maximize patient engagement
Segment and distribute work assignments between internal teams and external partners
Increase conversion rates for outpatient and discharged ER patients through improved patient engagement
E1 PULSE
Real-Time Reporting & Transparency
✓ Provides real-time account level access to notes, progress, and status
✓ Enables collaboration with hospital staff and our patient advocates
✓ Proactively manage performance versus monthly or quarterly reviews
✓ Available across all service lines
✓ System-wide or hospital-specific real-time dashboard
✓ Case Management dashboard with facility comparisons
✓ Account drill-down capabilities
✓ Easy Excel report download
ELECTRONIC FORMS LIBRARY
Hundreds of published state, county, and site-specific application forms
​
Letter formats for follow-up, appeals, provider and patient interaction
​
Auto populated based on patient, provider, and program information available at the time it is assembled
​
Supports electronic signature
​
DIGITAL WORKERS
Robotic Process Automation (RPA)
Our RPA solutions are referred to as our “digital workers”
​
Growing library of robotic process automation (RPA) functionality to address areas of inefficiency or unnecessary, repetitive tasks
​
Use to check Medicaid status, perform insurance discovery, and pending authorizations
PATIENT PORTAL
✓ Secure online communication & transmittal of required documentation
✓ Patients receive an invite, to access the portal, via text
✓ Receive messages & alerts
✓ Securely complete forms
✓ Securely upload attachments
✓ Schedule appointments
Virtual Advocacy